Our client is not offering visa sponsorship for this role. We can only consider consultants who already have work authorization and do not require sponsorship.
Salary Range – $120000 to $160000
Must Have Technical/Functional Skills:
- Strong stakeholder communication and support triage capabilities
- Customer service orientation and excellent written communication skills
- Strong SaaS platform administration and role bases access management
- Ability to design scalable, rule-based access and content distribution models
- Reporting and dashboard development with strong analytical skills
- Process mapping of onboarding/offboarding workflows
- Clear documentation and configuration management discipline
- Experience with regression testing, release evaluation, and impact analysis
- Ability to document business requirements, do unit testing/ regression testing, facilitate end users training
- Troubleshooting, diagnostic, and root cause analysis skills
- Continuous improvement mindset
Roles & Responsibilities:
- Process user access requests within 24 hours. Provision access and ensure correct roles and permissions are set
- Conduct platform license audits on a regular cadence
- Monitor role changes from re-orgs and update user profiles in bulk accordingly (monthly)
- Manage deactivation/reactivation requests within 24 hours
- Maintain documentation of core user groups, their purpose and permissions (Internal/External Sales, Sales Ops, Marketing, Product, etc.)
- Create a dynamic rule-based approach to grant content access for the various audiences we serve
- Monitor content profiles for adoption and conduct profile maintenance
- Perform initial diagnostic assessment and resolve common issues
- Respond to Seismic Support inbox inquiries within an hour and reroute complex requests to the relevant stakeholders
- Research support- queue workflow improvements, including ChatGPT theme analysis
- Identify future opportunities for automated user-provisioning workflows
- Build/maintain Seismic dynamic reports, dashboards, and core metrics
- Perform platform health monitoring
- Define standardized (“canned”) dashboard templates
- Improve or redesign reporting architecture
- Document Seismic configurations, dependencies, and process flows
- Document upstream and downstream partner groups
- Evaluate Seismic releases
- Perform regression testing and impact analysis
- Pilot early-access features and update documentation accordingly
- Maintain platform configuration references
- Maintain Seismic change log
